doyce answers every call your company receives. It runs the intake, quotes the right fee, and puts your on-call technician on the phone when it’s an emergency.
A twenty-minute call with the founder. No sales team, no signup form.
Not a general-purpose phone agent with a home services page bolted on. Every intake question, every fee type, and every dispatch rule in doyce came out of a real service call.
doyce answering after hours for a heating and air company: a homeowner without cooling, the details taken down and read back, the after-hours fee quoted, and the on-call technician dispatched the same night. Start to finish, unedited.
doyce Thank you for calling Maxwell Heating and Cooling. How can I help you today?
Caller Hi, I don’t think my AC is working right now. Do you do repairs?
doyce Yes, I can help with that. First, what’s your first and last name?
Caller Susan Thomas.
doyce I’ve got Susan Thomas. What’s the best number to reach you at?
Caller 555-113-4536.
doyce Let me read that back. 555-113-4536. Is that correct?
Caller Yes, that’s correct.
doyce What’s the service address, including the zip code?
Caller 2394 Thomas Street in Dallas, 75201.
doyce Let me confirm. 2394 Thomas Street, Dallas, 75201. When did you first notice the problem?
Caller About an hour ago. I just got back from work and the house was really hot.
doyce Is this a residential or commercial property?
Caller It’s a residential property.
doyce There’s a $149 after-hours service call fee to get a technician out tonight, and that’s credited toward the repair if you go ahead with the work. Would you like me to get someone out tonight, or would you rather wait until the next business day?
Caller No, I need someone out tonight.
doyce I’ve got your AC repair request. Is there anything else I can help you with?
Caller No, that’s it. Thank you.
doyce I’m sending this over to our on-call technician now, and you’ll get a call back shortly.
Most answering services deliver a name and a callback number. This is what happens on a doyce call instead.
Peak season, lunch hour, three calls at once: every caller reaches a receptionist immediately. No hold queue, no voicemail.
A no-cool call, an estimate request, a billing question, and a reschedule each follow their own intake. Your technician has the address, the equipment, and the history before the truck rolls.
Diagnostic, trip, and after-hours pricing, adjusted for time of day, service zone, and membership status. It never guesses at a number.
It confirms the address is inside your service area and builds a clear job for the office while the homeowner is still on the line. Out-of-area callers hear it on the phone, not after a truck is dispatched.
Some offices want an urgent call to reach the on-call technician at midnight; others want it waiting Monday morning. You decide what qualifies as urgent and where it goes.
An upset customer, a wrong number, a caller talking over it: doyce is trained for all of it and keeps the conversation moving. If the caller asks for a person, it transfers them straight away.
Your Playbook holds all of it in one place: the services you offer and the ones you decline, your service area, your hours, your fees, the questions you want asked, and what happens after the office closes.
Update a fee at four o’clock and the next call quotes the new one. doyce doesn’t invent services, promise arrival times you can’t meet, or book outside your area. It works strictly from what you’ve defined.
If none of this is written down anywhere, you’re in good company; most offices haven’t. The setup wizard drafts your first Playbook from the home service you provide, and you fine-tune it from there.
Caller reported water leaking from a slab pipe and flooding a hallway. Classified as an emergency; on-call plumber paged and acknowledged. Follow-up captured for the morning.
Written by doyce the moment the call ends: what the caller wanted and what was done about it. Every conversation is recorded, transcribed, and summarized in plain English, so no one replays twelve minutes of audio to confirm an address.
Missed calls, transfers, and emergencies are flagged at the top of your dashboard until someone clears them. Everything else is on file whenever you need it.
Play the call above and judge for yourself. It speaks naturally, recovers when a caller talks over it, and answers in your company's name. To the homeowner, it is your company.
It says so, then takes a message or hands the call to a person. It won't invent a price or a promise on your behalf.
No. doyce answers the number you already publish, or a new one you forward to it, and follows the process your office already uses.
The setup wizard does most of it. You pick your trade and doyce drafts a Playbook with sensible defaults for your services, fees, and hours. You fine-tune it before doyce answers its first call, and our team is a call away if you want a walkthrough.
It depends on your call volume and whether you need after-hours coverage. We'll give you a real number on the demo call, not a quote request form.
Twenty minutes with the founder. We’ll configure doyce around the way your office already works, so you can hear it handle the kinds of calls you get every day.